To view frequently asked questions about your device,
visit the product support pages at www.nseries.com/
Q: What is my password for the lock, PIN, or PUK
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider,
for example, a commercial internet service provider
(ISP) or network service provider.
Q: How do I close an application that is not
A: Press and hold the menu key. To close an application,
scroll to it, and press C . Pressing C does not close Music
player. To close music player, select it from the list, and
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I turn on my
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can't my device establish a GPS
A: Find more information about GPS, GPS receiver,
satellite signals, and location information in this user
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in hidden
mode. Check also that the distance between the two
devices is not over 10 metres (33 feet) and that there
are no walls or other obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you
can end the connection from the other device or
deactivate Bluetooth connectivity in your device. Select
Q: Why can’t the other device see the files stored
on my device in the home network?
A: Make sure that you have configured the home
network settings, content sharing is turned on in your
device, and the other device is UPnP compatible.
Q: What can I do if my home network connection
A: Switch off the wireless LAN (WLAN) connection from
your compatible PC and your device, and switch it on
again. If this does not help, restart your compatible PC
and your device. If the connection still does not work,
reconfigure the WLAN settings in both your compatible
PC and device.
Q: Why can't I see my compatible PC in my device
in the home network?
A: If you are using a firewall application in your
compatible PC, check that it allows home media server
to use the external connection (you can add Home
media server to the firewall application's exceptions
list). Check from the firewall settings that the firewall
application allows traffic to the following ports: 1900,
49152, 49153, and 49154. Some WLAN access point
devices have a built-in firewall. In such cases, check
that the firewall in the access point device does not
block traffic to the following ports: 1900, 49152,
49153, and 49154. Check that the WLAN settings are
the same in your device and compatible PC.
Q: Why can't I see a wireless LAN (WLAN) access
point even though I know I'm within its range?
A: The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use
a hidden SSID if you know the correct SSID, and have
created a WLAN internet access point for the network
on your Nokia device.
Q: How do I switch wireless LAN (WLAN) off on
my Nokia device?
A: The WLAN on your Nokia device switches off when
you are not connected or trying to connect to another
access point, or not scanning for available networks.
To further reduce battery consumption, you can specify
that your Nokia device does not scan, or scans less
often, for available networks in the background. WLAN
switches off in between background scans.
To change the background scan settings:
To increase the background scan time interval,
adjust the time in
Scan for networks
. To stop
background scans, select
To save your changes, press
Show WLAN availability
is set to
WLAN availability icon is not shown in the standby
mode. However, you can still manually scan for
available WLAN networks, and connect to WLAN
networks as usual.
Q: How can I save my data before deleting it?
A: To save data, use Nokia Ovi Suite or Nokia Nseries PC
Suite to synchronise with or to make a back-up copy of
all data to a compatible computer.You can also send
data using Bluetooth connectivity to a compatible
device.You can also store data on a compatible
Q: What do I do if the memory is full?
A: Delete items from the device memory or mass
memory. If your device displays the note
memory to perform operation. Delete some data
Memory low. Delete some data from phone
when you are deleting several items at the
same time, delete items one by one, beginning with
the smallest items.
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, an
address, or an e-mail address. Select
, the relevant contact, and edit the contact
Q: How can I end the data connection when the
device starts a data connection again and
A: The device may be trying to retrieve a multimedia
message from the multimedia message centre. To stop
the device from making a data connection, select
to have the multimedia messaging centre save
messages to be retrieved later, or
to ignore all
incoming multimedia messages. If you select
you receive a notification when you have a new
message in the multimedia message centre. If you
, the device does not make any network
connections related to multimedia messaging. To set
the device to use a packet data connection only if you
start an application or action that needs it, select
Packet data connection
. If this does not help, switch the device off, and
switch it on again.
Q: Why do I have problems connecting the
device to my PC?
A: Ensure that you have the latest version of Nokia Ovi
Suite or Nokia Nseries PC Suite and that it is installed
and running on your compatible PC. For further
information on how to use Nokia Ovi Suite or Nokia
Nseries PC Suite, see the application help or visit the
Nokia support pages.
Q: Can I use my device as a fax modem with a
A: You cannot use your device as a fax modem.
However, with call diverting (network service), you can
divert incoming fax calls to a fax number.